Shipping policy

Processing Time

All orders are processed within 1 business day.

Shipping Time

Once processed, orders are shipped with an eco-friendly carrier that offsets carbon emissions. We've partnered with a CO₂-neutral delivery service as part of our environmental commitment.
We offer free shipping year-round to support slower, greener delivery—reducing emissions by up to 30%.

Estimated Delivery Times by Region

  • USA: 6–8 days (excluding Hawaii & Alaska)

  • UK: 4–8 days

  • Canada: 7–12 days

  • Australia: 7–12 days

  • Europe: 7–12 days

  • Hawaii: 7–20 days

  • Alaska: 15–20 days

  • Other countries: 7–20 days

Note: Delivery times are estimates and may vary. AQUARA is not responsible for delays caused by shipping carriers.

Order Tracking

Once your order is shipped, you’ll receive a confirmation email with a tracking link.
You can also track your order anytime: CONTACT US HERE

What If My Package Doesn’t Arrive?

If your order hasn't arrived within 15 business days after shipment, CONTACT US HERE.
We’ll resend your item or issue a full refund once the package is confirmed lost in transit.