Refund policy

At AQUARA, we want you to be completely satisfied with your purchase. If something isn’t quite right, we’ll do our best to fix it—whether it’s a return, refund, or replacement.

1. Returns

We offer a 60-day return window from your purchase date so you can shop with confidence.

  • Refund Method: Issued to the original payment method or store credit.

  • Return Fee: A $10 handling fee will be deducted once the item is received and approved.

  • Start a Return: Please CONTACT US HERE with subject line “RETURN ORDER.” We’ll send you a pre-paid shipping label.

Return Eligibility Requirements:
To be eligible, the item must be:

  • Unused and in original condition

  • Returned with all original tags, packaging, and components

  • Accompanied by proof of purchase

  • Packed in a protective box (not just a dust cover)

  • Unaltered, and with barcodes intact if applicable
    Returns missing components or showing use will be rejected and returned to you.

2. Damaged or Defective Items

If your product arrived damaged or has a defect, we’ll make it right. No questions asked.

To help us resolve quickly, please provide:

  • A clear photo of the damage

  • Your order number and shipping details

You’ll receive either a replacement or a full refund—your choice.

3. Refund Processing

Once we receive and inspect your returned item:

  • You’ll get an email with approval or rejection notice.

  • Approved refunds will be issued within a few business days.

4. Refund Delays

If you haven’t received your refund:

  • Check your bank account

  • Contact your card provider

  • Speak to your bank regarding any processing holds
    If the issue remains unresolved, CONTACT US HERE

5. Exchanges

We only exchange items that are defective or damaged. To request a replacement, please CONTACT US HERE

6. Promotions & Discount Codes

Discounts apply only to orders placed through the original promotional email. We do not apply discounts retroactively.

7. Return Shipping Fee

A $10 handling/inspection fee will be deducted from your refund. A pre-paid shipping label is provided to keep the process easy for you.

Still have questions?
Please CONTACT US HERE — we’re happy to help.